Frequently Asked Questions
We know that planning a surgery is an important process, and we are available to answer your questions. Please check our list of Frequently Asked Questions for answers to some of the most commonly asked questions about Surgeo®. If you do not find the information you need, please contact us by email or by phone at 888.504.1080 for more assistance.
Questions to ask your surgeon (download)
Is Surgeo a surgeon?
Surgeo is not a surgeon, physician, or any other kind of healthcare provider. Surgeo is not a person. Surgeo is the name of this web site and online tool.
What if my procedure isn't listed?
Call us! We will do our best to try to coordinate surgery packages that will help you – that is precisely how we got started doing this. If you need a service that is NOT an emergency, please complete this form or call us at 305.504.1080.
Will you take insurance?
We have worked with insurance companies and are happy to work with yours. If you would like to apply your insurance to our packages, please ask your insurance company representative to call us at 305.504.8470 and we will try to work out a contract on your behalf. Please submit this form and let us know which insurance plan we should connect with next! You may also consider calling your insurance company and ask if they will reimburse you for the service you get through Surgeo.
How and when do I pay?
We accept Visa, Mastercard, Amex, Discover, and wire transfer. Payment is collected once the surgeon you choose accepts your case after the review of your inquiry and medical records.
Is there financing?
Financing options are available for applicants, who may be someone other than the patient, who have a physical address in the U.S., a social security number, and a credit score of at least 640. Please see the Financing section for more information.
Who pays for complications?
Some of our procedures are packaged to include Surgeo Security, which offers specified benefits and directly pays facilities and others in the event of complications. In the case of other procedures, you pay for complications.
Why does package price vary?
There are many factors that influence the costs of surgery, including base facility rates, equipment availability, and others.
Who chooses my surgery package?
This is your surgery and this is your choice. You choose your surgery package.
What if I am not sure which package to choose?
No problem. Just call us and we will talk with you about how to think about choosing. You can also fill out a consultation form that we can review together when we talk.
Can I speak to a real person?
Absolutely! Just call 305.504.8470.
What if I just have a medical question?
Surgeo is not a medical practice and does not provide medical opinions.
The surgeons who you will find on Surgeo do provide medical opinions. Every one of Surgeo's packages includes a pre-operative consultation with your surgeon. This consultation gives you the chance to ask as many questions as you want. You can also get a preliminary answer from the surgeon you have chosen by filling out the Consultation Request Form. Surgeo will transmit this form to your surgeon and report back any opinions or comments your surgeon may have before you go for your pre-operative consultation.